1. Introduction

Nora Health values your privacy and is committed to protecting your personal and health-related information. This Privacy Policy explains how we collect, use, store, and safeguard your data in compliance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.

2. Information We Collect

We may collect:

• Personal Identification: Name, date of birth, address, phone number, and email address.
• Health Information: Medical history, prescriptions, treatment details, and questionnaire responses.
• Technical Data: IP address, browser type, device information, and website usage analytics.

3. How We Use Your Information

• To provide healthcare services and manage patient records.
• To communicate with you regarding appointments, prescriptions, and health-related updates.
• To comply with legal, regulatory, and professional obligations.
• To comply with legal, regulatory, and professional obligations.
• To improve our website, services, and patient experience.

4. Cookies and Tracking

Our website uses cookies and similar technologies to:

• User Experience: Remembering preferences and settings.
• Analytics: Understanding website traffic and usage patterns.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.

5. Data Sharing

We do not sell patient data. We may share information only:

• With healthcare professionals involved in your care.
• With authorised third-party service providers operating under strict confidentiality agreements.
• When required by law or for public health and regulatory purposes.

6. Data Security

We implement:

• Encryption: Data is encrypted both in transit and at rest.
• Access Controls: Role-based access is applied to ensure only authorised staff can access patient information.

7. Your Rights

Patients have the right to:

• Access your personal data.
• Request corrections or deletion of your data.
• Withdraw consent for data processing.
• File complaints with regulatory authorities.

8. Data Retention

We retain patient data only as long as necessary for medical and legal purposes, after which it is securely deleted.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact Nora Health at:

Phone: 0208 679 7198
Email: pharmacy.fap80@nhs.net